"Knowledge Management Systems for Business Excellence: A Conceptual Framework"

Abstract

In the contemporary business landscape, Knowledge Management Systems (KMS) have emerged as crucial tools for fostering organizational excellence and sustaining competitive advantage. This paper presents a conceptual framework designed to enhance understanding and implementation of KMS in pursuit of business excellence. By synthesizing existing literature and integrating various theoretical perspectives, the framework delineates the key components of effective KMS, including knowledge creation, storage, dissemination, and application. It also explores the role of organizational culture, technology infrastructure, and strategic alignment in optimizing KMS performance. The proposed framework aims to guide practitioners and researchers in developing robust KMS strategies that align with organizational goals, drive innovation, and improve decision-making processes. By offering a structured approach to KMS implementation, this framework contributes to the broader discourse on leveraging knowledge for business success and provides actionable insights for achieving and maintaining excellence in dynamic business environments.