Value Stream Mapping in Retail

Abstract

Value Stream Mapping (VSM) in retail has emerged as a powerful tool for identifying inefficiencies, enhancing productivity, and optimizing processes across the supply chain. This paper explores the application of VSM in the retail sector, focusing on its ability to visualize and streamline the flow of goods and information from suppliers to customers. By mapping each step in the process, retailers can identify bottlenecks, eliminate waste, and improve lead times, ultimately leading to cost reductions and enhanced customer satisfaction. The study highlights key areas where VSM can be particularly impactful, such as inventory management, order fulfillment, and customer service, and provides case studies demonstrating successful implementations. The findings suggest that VSM not only supports lean retailing but also serves as a foundation for continuous improvement and a more agile response to market demands.