"Business Process Re-Engineering using BPMN: A Case Study". International Journal of Business Management and Visuals, ISSN: 3006-2705, [S. l.], v. 7, n. 1, p. 49–55, 2024. Disponível em: https://ijbmv.com/index.php/home/article/view/92.. Acesso em: 16 sep. 2025.